What are your business hours, location, & how can we contact you?

Our style experts are available Monday through Friday from 9:00 AM to 5:30 PM PST.

We are closed on weekends and major holidays so our team can spend time with their families. If you contact us outside of business hours, we will respond as soon as possible on the next business day.

We are located in Los Angeles, California.

For assistance, please visit our contact us page. Emails is the best way to reach us and usually receives the fastest response.

How do I become a retailer?

To become a May Queen retailer, please create a wholesale account through our website. All accounts must be verified before purchase. For faster approval, please attach your seller’s permit when creating your account.

What is the minimum order requirement?

The first purchase requires a minimum order of 24 pieces, with at least 3 pieces per style. 

How do I know if an item is available?

Inventory may change quickly. If an item becomes unavailable after your order is placed, our team will contact you with available options.

Can I change or cancel my order after placing it?

Please contact us as soon as possible. We will do our best to assist you, but changes or cancellations are not guaranteed once an order has been processed.

What happens if an item in my order is out of stock?

If an item is out of stock, our team will contact you with available options, which may include a replacement style, different color, different size, or removal from the order.

What should I do if I receive the wrong item or have an issue with my order?

Please contact our Customer Service team right away at support@mayqueenusa.com with your order number, photos, and a brief description of the issue. Our team will review your request and assist you as soon as possible.

Do you have a size chart?

Yes. You can view our size chart on our website before placing your order. We recommend reviewing the size chart carefully, as formal dresses may vary by style and fit.

I forgot my password. What should I do?

Go to the login page and select Forgot Your Password? Enter your email address to receive a password reset link.

Shipping:

We are just as excited as you are for your order to arrive.

Please allow 2–3 business days for order processing. During this time, our team carefully reviews and prepares your order based on the information provided at checkout.

For incoming items and pre-orders, please note that these styles are either still in production or on their way to our warehouse. We appreciate your patience and will work to ship them to your storefront as quickly as possible.

Once your order ships, you will receive an email confirmation with your tracking information.

Do you ship internationally?

Yes. We offer international shipping to select locations. Shipping rates and delivery times may vary depending on the destination.

Returns:

All sales are final.

For assistance, please contact our Customer Service team at (213) 747-5358, Monday through Friday from 9:00 AM to 5:30 PM PST.

If we miss your call, please email us at support@mayqueenusa.com, and our team will be happy to assist you as soon as possible.